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Shipping PolicyWe may ship using USPS, UPS, FedEx, or DHL as provided on our Website.
For shipments within the continental United States,, our customer should expect receipt of the order within seven (7) to ten (10) business days pending your shipping preference chosen at checkout. Please contact us at h[email protected] with any questions about your shipment.
If you select one of our expedited shipping options (2nd Day or Next Day Air), we will fulfill any orders placed before 10:00 am MST the next business day, otherwise they will be shipped the next business day. This excludes weekends and holidays within the continental United States.
Promotions, discounts or limited time offerings cannot be purchased or combined for Subscription members pursuant to this Subscription Policy. Customer authorizes Groove to submit a charge for payment, from one’s credit/debit card as provided to Groove, for monthly purchase of Groove product that is specifically identified pursuant to this Subscription Policy. The first order will be processed and shipped within five (5) business days of ordering. Without any further action by the Subscription Member, Shipments of the product ordered will occur every thirty (30) calendar days.
Changes to address, delivery date, or payment details can be made via our customer portal, or by contacting [email protected]. Please note all changes should be made at least three (3) business days prior to the monthly subscription date. Subscriptions remain in effect until our Subscription Member:
(1) elects to modify it on the website;
(2) contacts Customer Care by emailing [email protected]. Notice of cancellation must be received by at least three
(3) business days prior to the monthly subscription date. Groove may amend this Subscription Policy at any time and agree to be bound by all such amendments and that if one disagrees with such amendments, one may cancel the subscription at any time. This Subscription Policy is governed by and interpreted in accordance with the laws of the Commonwealth of Virginia.
Terms and Conditions Please also visit our Terms of Service Policy and other policies published on our Website establishing the use, disclaimers, and limitations of liability governing the use of our Website. These Terms and Conditions where we provide you services shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, USA.